Overview
At TIL GAMING, LLC, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help. This Return Policy outlines the terms and conditions for returning products purchased from our store.
- 30-day return window for most products
- Products must be in original condition with all packaging
- Full refund or exchange available
Return Timeframe
Important Notice
You have 30 calendar days from the date of delivery to return an item. After 30 days, unfortunately, we cannot offer a refund or exchange.
- Items must be returned within 30 days of the delivery date shown on your order confirmation.
- Contact our customer service team to initiate a return and receive a Return Authorization (RA) number.
- Ship the item back to us using a trackable shipping method within 7 days of receiving your RA number.
Return Conditions
| Condition | Requirement |
|---|---|
| Product Condition | Unused, in original condition |
| Packaging | Original packaging with all materials |
| Accessories | All accessories and manuals included |
| Proof of Purchase | Original receipt or order confirmation |
| Return Authorization | Valid RA number required |
Return Process
Contact Customer Service
Email us at karlweiss@tilgamings.com or call +1 (206) 251-5418 to request a return authorization.
Receive RA Number
We'll provide you with a Return Authorization number and detailed return instructions.
Package & Ship
Securely package the item with all original materials and ship to the address provided.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Need Help with a Return?
Our customer support team is here to assist you